
Account requirements
You must be 18+ and may need to complete identity checks. Keep your account information accurate and use your own account.

Rule essentials
Account terms, game rules and promotion conditions work together. Read the relevant wording before placing a bet, as one set of terms may affect another.

You must be 18+ and may need to complete identity checks. Keep your account information accurate and use your own account.

Each game explains how stakes, paylines, outcomes, paytables and bonus features operate before play begins.

Check eligible games, stake restrictions, balance treatment and any requirements applying to promotional play.
Placing a bet
Review the game rules, account terms and any promotion conditions you have chosen to use.
Check the stake, CHF currency and balance selected before confirming the transaction.
A button press is not proof of acceptance. Check your account history for the recorded transaction.
Keep the round reference or transaction number available if you need to contact support.
Limits
01Age and account
Play is for customers aged 18+. Identity checks, account ownership and eligibility requirements may apply.
02Location requirements
Access depends on the requirements applying where you live in Switzerland and any stated restrictions.
03Stake range
Minimum and maximum stakes, feature caps and applicable CHF limits are shown in the game or current terms.
04Game access
Check the title, version and features available to your account before starting play.
05Promotional play
Review how bets count, which stake caps apply and how promotional and cash balances are treated.
Settlement
01Completed outcome
A round counts when the applicable game records its completion and outcome under the relevant rules.
02Payout calculation
The applicable paytable determines the result. Check whether any displayed win includes the original stake.
03Currency and rounding
Transactions for Swiss accounts use CHF where configured; review the applicable rounding terms.
04Corrections
Any adjustment should identify the rule relied upon and the account or game record supporting it.
05Account history
Your history should show acceptance, stake, outcome and the resulting balance movement.
The screen display and transaction record are separate sources. If they differ, keep both details and ask support to check them.
Bonus play

Check eligible games, whether cash or promotional funds are used, how wagering is tracked and what happens on expiry or withdrawal. Promotion terms may differ from ordinary balance rules.
When a bet is interrupted
A lost connection, refused bet and voided round require different checks. Match the situation to the recorded status and applicable rule.
01/ 03
A signal failure alone does not show whether the round was accepted or completed. Check the recorded status.
02/ 03
Check whether the bet was refused immediately or accepted before a later settlement event.
03/ 03
Ask which cancellation condition applied and review the resulting balance adjustment.
Questioning an outcome

Dates, times and the exact rule in question help support assess what happened.
Common questions
The game rules, account terms and any promotion conditions may apply together. Check the current wording and keep the related transaction reference.
Check the recorded round status and interruption condition. A frozen screen alone does not determine the result.
Not necessarily. The outcome depends on the cancellation reason, applicable rule and account adjustment shown in the records.
Keep the transaction reference, timing and relevant rules, then contact support and ask how the complaints process works.

Eligible games, wagering conditions and balance treatment affect promotional play.
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Scored Casino applies its account, verification and game conditions when you place a bet. Players in Switzerland must be aged 18 or over, and access may depend on identity checks, location controls and other requirements in the current terms.
A bet is normally recorded only after the relevant game or betting interface confirms acceptance. A displayed selection, stake or price is not final until confirmation appears; technical errors, account issues or suspected misuse may lead to refusal or cancellation under the applicable rules.
Scored Casino displays Swiss account balances and transactions in CHF where configured. Check any conversion, rounding or related charge conditions before adding or withdrawing funds.
Read the rules available with the game and account, including paylines, bonus features, qualifying outcomes, stake conditions and round completion. Contact support before playing if anything is unclear.
Scored Casino may provide a welcome package, regular promotions, loyalty rewards or free spins promotions, each subject to separate terms. Check the current official conditions for eligibility, expiry, qualifying games, contribution rules and withdrawals.
Promotional play may differ from ordinary cash play. Conditions can restrict stakes, games, withdrawals or balance order, so do not assume promotional funds or winnings are withdrawable until the stated requirements are satisfied.
Raise Scored Casino disputes with support using your account email, bet reference, date, game and a clear description. Keep screenshots, transaction records and correspondence, and check the current terms for complaint channels and escalation.
Players in Switzerland can contact SOS Spielsucht or Sucht Schweiz for free help if gambling feels difficult to manage. Information about a Spielsperre is available through ESBK (Eidgenössische Spielbankenkommission). Data questions relate to the Swiss Federal Act on Data Protection (revDSG / nDSG) and EDÖB.
Terms may change. Check the current betting rules, game conditions, promotion requirements, payment provisions and dispute process on the official site before depositing or playing.